Terms of Service

1. Nature of Services

Lavender & Light offers:

• Online counselling
• Online psychotherapy
• Mental well-being sessions
• Evidence-based therapeutic interventions (CBT, REBT, EFT, ACT, SFBT, Mindfulness-based approaches, Supportive Psychotherapy)

We do not solicit or offer:

• Emergency or crisis intervention
• Medication or psychiatric consultation
• Court-mandated evaluations
• Medical advice
• In-person sessions

If you/ your relations are in immediate danger or experiencing a crisis related to harm to self or harm to others, please contact your nearest emergency service or hospital immediately.

2. Eligibility

Services are available to:

• Adolescents (13–17 years) - only with mandatory parental/guardian booking and supervision; and
• Adults (18+)

Individuals under 18 years cannot independently book, register, or engage in services nor we accept any such booking.

Any unsupervised use of our services by minors is the sole responsibility of parents/guardians.

3. Client -Therapist Relationship

This relationship is strictly professional and exists solely for providing therapeutic purposes. To maintain ethical boundaries, we do not indulge or encourage:

• Any personal, social, financial, or dual relationships
• Any gift exchange or favors
• Any engagement on social media
• Communication outside sessions is limited to scheduling or essential matters incidental thereto

4. Confidentiality

Information shared and exchanged during sessions is strictly confidential except when disclosure is legally or ethically required, including:

• Risk of harm to self
• Risk of harm to others
• Abuse or neglect of a minor, elder, or vulnerable person
• Legal or court-mandated orders

Only the minimal necessary information will be shared to ensure safety and confidentiality. We shall not store, keep or process any personal identifiable information of any individual/ client, who accepts our services, in any digital form.

5. Emergency Situations

Lavender & Light does not offer emergency or crisis services.

In situations involving:

• Imminent or potential harm to self
• Intent or risk of harm to others
• Severe psychological distress

Clients must immediately seek emergency support through local authorities or medical services as may be considered appropriate. Lavender & Light is not responsible for managing emergency/ies outside the therapeutic space.

6. Session Duration

Each session lasts 45-60 minutes. Session shall commence and end promptly to respect all scheduled appointments.

7. Therapist Rescheduling

The therapist may reschedule a pre-appointed session with:

• Minimum 24 hours’ prior notice

In rare or unavoidable situations, a new and mutually agreeable time will be offered without penalty.

8. Client Responsibilities

Clients agree to:

• Attend sessions on time
• Provide accurate information without any concealment
• Engage respectfully and responsibly
• Avoid attending sessions under the influence of any prohibitive substance
• Use website services appropriately

9. Payments

Full payment is required at the time of booking/ taking appointment to confirm a session.

Pricing may be updated with prior notice and is clearly listed on the website. Booking is to be done online through G-pay / Phone Pe.

10. Cancellation & Refunds

Cancellations and refunds follow the Cancellation & Refund Policy detailed on the website.

11. Package Validity & Usage

Package validity is maintained to support continuity in therapy and to allow session slots to be planned and reserved with care.

• Single Session Package
  The 1-session package is valid for 30 days from the date of purchase.
• 4-Session Package
  The 4-session package is valid for 8 weeks (2 months) from the date of purchase.
• 6-Session Package
  The 6-session package is valid for 12 weeks (3 months) from the date of purchase.

Additional Terms

• Sessions must be used within the validity period stated above.
• Unused sessions will expire after the validity period and are non-refundable and non-transferable.
• Validity extensions may be considered only in exceptional circumstances, at the discretion of the therapist.
• Packages are intended to support continuity of care and therapeutic progress.

12. Professional Records

Clinical notes may be maintained to support quality care. These may include:

• Presenting concerns
• Progress summaries
• Goals
• Therapeutic interventions used

Records are stored securely and confidentially.

13. Limitation of Responsibility

Lavender & Light and the therapist are not responsible or liable for:

• Any form of harm to self, occurring outside sessions
• Harm caused to others
• Decisions, behaviors, or actions taken by the client outside therapy
• Misinterpretation or misuse of therapeutic content
• Consequences of withholding or misrepresenting information

Clients retain full responsibility for their behaviour both outside the therapeutic environment as well as during the ongoing session. The clients also indemnify Lavender & Light from any consequences/ harm caused to self-by-self behavior

14. Intellectual Property

All website content including but not limited to text, branding, therapeutic descriptions, scripts, worksheets, downloadable materials, and design etc. shall be the intellectual property of Lavender & Light.

Users may not:

• Copy
• Reproduce
• Distribute
• Modify
• Share
• Sell
• Use for commercial or training purposes without written permission.

Any unauthorized use of the website content by anyone without written consent, shall attract appropriate legal actions in accordance with applicable laws, under the jurisdiction of competent courts in Bengaluru.

15. Disclaimer

Lavender and Light is not responsible for:

• Any form of harm to self that occurs outside sessions
• Harm caused to others
• Crises arising outside the session
• Choices or actions made independently by the client

Emergency or crisis situations must be directed to appropriate medical or emergency services.

16. Changes to Terms

Terms and conditions of the services may be revised periodically as and when required. Continuing to use the website implies acceptance of updated terms.

1. Nature of Services

Lavender & Light provides online counselling and psychotherapy services, not medical treatment.

We do not provide:

• Emergency crisis intervention
• Suicide prevention services
• Psychiatric diagnosis
• Medication prescriptions
• Medical advice
• Court-mandated evaluations

For immediate danger or risk of harm to self or harm to others, you must contact local emergency services or the nearest hospital immediately.

2. Legal Actions

If a user engages in behavior that defames, maligns, tarnishes, or intentionally harms the reputation or goodwill of Lavender & Light - including spreading false information, hate, or malicious content - appropriate legal action may be initiated.

This includes defamatory comments posted:

• On social media
• On review websites
• In messages, emails, or online platforms
• In any space where harm to reputation is intended

We encourage open communication but do not tolerate abusive, threatening, or defamatory conduct.

3. Legal Disclaimer

a) Emergency Disclaimer

Lavender & Light is not:

• A suicide prevention helpline
• An emergency response service
• A substitute for psychiatric or medical care

If you are in crisis, experiencing severe distress, or at risk of harm to self or harm to others, seek immediate help from:

• Local emergency helplines
• Hospital emergency departments
• Crisis intervention centers

Our services are not suitable for emergency support.

b) Service Availability

We may modify, suspend, or discontinue any feature of the website or services without prior notice.

We are not liable for:

• Service interruptions
• Technical issues beyond our control
• Sudden unavailability of features
• Temporary downtime (maintenance, upgrades, outages)

c) Events Beyond Control

We are not responsible for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters
• Internet or electrical failures
• Government restrictions
• Acts of hostility or sabotage
• System malfunctions

4. Exceptions & Limitations

a) Quality & Representation

While we maintain high ethical and professional standards, we do not make guarantees regarding:

• Outcomes of therapy
• The suitability of services for every individual
• Results or timelines of therapeutic progress

Therapy is a collaborative process and varies based on individual needs and effort.

b) Third-Party Information

We do not endorse or guarantee:

• External websites linked from our platform
• Third-party tools or resources
• Any content shared by users outside the therapeutic space

Users should verify third-party information independently.

c) Website Interruptions

Occasional interruptions may occur due to maintenance, upgrades, or technical outages.

We are not obligated to notify users of such interruptions.

d) User Content Liability

If users post comments, messages, or information that violates laws, ethics, or these terms, the user is solely responsible for any consequences.

We reserve the right to remove inappropriate content without notice.

e) Content Removal & Storage

Removed content may still be stored internally for compliance with legal obligations and cannot always be retrieved.

f) Termination of Access

We may suspend or terminate access for violations of terms or misuse of the website.

Even after termination, you remain bound by all relevant policies.

5. Warranty & Limitation of Liability

a) "As Is" Services

All services are provided "as is", without warranties regarding:

• Continuous availability
• Error-free functionality
• Perfect security or reliability

We disclaim all implied warranties to the fullest extent permitted by law.

b) Third-Party Products & Services

We are not responsible for:

• Third-party websites
• External links
• Services advertised elsewhere
• Any dealings between users and external entities

c) Limitation of Damages

To the fullest extent permitted by Indian law, Lavender & Light is not liable for:

• Loss of data
• Loss of profits
• Emotional distress outside sessions
• Indirect, incidental, or punitive damages
• Actions taken by the client outside therapy

Clients assume full responsibility for their choices and behaviors.

6. Indemnity

You agree to indemnify and hold harmless Lavender & Light, its therapist, affiliates, and associates from claims arising out of:

• Your misuse of the website
• Violation of laws or policies
• Sharing false information
• Posting harmful or defamatory content
• Misrepresenting yourself or your condition

This indemnity remains binding even after you discontinue use of the website.

7. Violation of Terms

If you breach these terms, Lavender & Light may:

• Suspend or permanently disable access
• Pursue legal remedy if necessary
• Remove harmful content
• Restrict future use