Privacy Policy

1. Information We Collect

We collect minimal information necessary to provide our online counselling and psychotherapy services:

• Basic contact information for scheduling sessions (e.g., name, email, phone number for booking purposes only).
• Payment information processed through secure third-party platforms (G-pay/Phone Pe) – we do not store payment details.
• Session-related information shared during therapy for therapeutic purposes.

We do not collect or store any personal identifiable information (PII) in digital form beyond what is necessary for immediate service provision.

2. How We Use Your Information

Your information is used solely for:

• Scheduling and conducting therapy sessions.
• Communication related to appointments and essential therapeutic matters.
• Maintaining clinical records to support quality care (stored securely and confidentially).
• Ensuring compliance with legal and ethical obligations.

We do not use your information for marketing, research, or any other purposes without your explicit consent.

3. Confidentiality and Data Sharing

All information shared during sessions is strictly confidential and protected by professional ethical standards. Information may only be disclosed in limited circumstances, such as:

• Risk of harm to self or others.
• Abuse or neglect of vulnerable individuals.
• Legal or court-mandated requirements.

Only the minimal necessary information will be shared to ensure safety. We do not share your information with third parties except as required by law.

4. Data Storage and Security

We prioritize your privacy and security:

• We do not store, keep, or process any personal identifiable information in digital form.
• Clinical notes and records are maintained securely in non-digital formats where possible.
• Any digital communications are handled through secure, encrypted platforms.
• Access to information is limited to authorized personnel only.

While we take reasonable measures to protect your information, we cannot guarantee absolute security against all potential threats.

5. Data Retention

Information is retained only as long as necessary for therapeutic purposes and legal compliance. Clinical records may be kept for a reasonable period to support ongoing care, after which they are securely disposed of.

6. Your Rights

You have the right to:

• Access your clinical records (subject to therapeutic appropriateness).
• Request corrections to any inaccuracies in your information.
• Withdraw consent for information processing (though this may affect service provision).
• Request deletion of information where legally permissible.

To exercise these rights, please contact us directly.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies for functionality and analytics. These do not collect personal information and can be managed through your browser settings.

8. Third-Party Services

We use secure third-party platforms for payments and scheduling. These providers have their own privacy policies, and we encourage you to review them. We are not responsible for their data practices.

9. International Data Transfers

As our services are online, information may be processed in different jurisdictions. We ensure compliance with applicable data protection laws.

10. Changes to This Policy

This Privacy Policy may be updated periodically. We will notify you of significant changes. Continued use of our services implies acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [contact information].